From Family Enterprise to Global Player

Our main concern – aside from the delivery of reliable, high performance quality products - is our technical support and personal customer service. Schleuniger service provides friendly and competent assistance in those areas where our customers expect it.

This begins with handling inquiries such as how to best process a cable. In order to find the most cost effective processing solution, Schleuniger samples thousands of cables on a yearly basis, free of charge. Local support for machine installation and individual training courses of customers’ operators and maintenance teams – directly at their facility – shorten implementation times and help to quickly get production up to speed. After a machine has been installed our technical support continues to assist the customer (either by phone or on site) in ensuring high production output and consistent production quality throughout the machine’s product life.

Operating globally, Schleuniger strives to offer all product related services ideally on-site and in the local language. Most customers agree that things are more easily understood when explained in “plain language”. With own subsidiaries in the USA, Germany, Slovakia and Japan, a representative office in China, and more than 40 independent Schleuniger sales & service partners world-wide, Schleuniger will never sit idle, but lives up to this commitment every day.

Click on the world map to reach an overview of the global Schleuniger sales & service net

Many customers are no longer only active regionally. They are already organized globally and leave their home markets in search of more cost effective production sites, i.e. new markets. Often a Schleuniger customer is required to follow his own customers (e.g. a key account) to a new and distant location, because this customer would like to obtain the required products and services locally.

In such cases, “only” local support at different locations often no longer suffices. International organizations may conduct the machine’s technical acceptance procedure and quality control tests centrally by a specialized team. Acquisition is frequently also handled centrally and rigidly regulated for all factories worldwide. Likewise guidelines for worldwide support need to be considered.

Schleuniger’s Global Key Account Management

To competently serve internationally operating customers with complex organization structures, Schleuniger has implemented a Global Key Account Management Team two years ago. Personally responsible Key Account Managers, who have a sales and marketing oriented function within the Schleuniger Group, support international and globally operating customers and develop solutions tailored to the customers’ individual needs. Acting jointly with individual Key Account Teams, they coordinate all key account topics within the Schleuniger Group.

The Schleuniger Corporate Key Account Team has now been strengthened with additional human resources. On the 1st of March 2007, Daniela Mais has taken over Key Accounts Assistance on full time basis. Christoph Konrad (Sales Director of Schleuniger Automation GmbH) is now also Schleuniger’s Global Key Account Manager as an additional function. Besides being personally in charge of several key accounts, he is mainly responsible for the further development of Schleuniger’s global key account activities.

Christoph Konrad Sales Director & Manager Global Key Accounts	Daniela Mais Key Account Assistant

At this point the circle closes. What is globally determined is locally implemented. The local production teams of global key accounts like to communicate with their sales & service partner in their local language. To Schleuniger this means local presence and the quality of local service is key – regardless whether the customer served locally is part of a multinational organization or a small domestic production company. Our service strives to be personal, friendly and competent – every day, everywhere.

In the past Newsletter we gave you an overview of possibilities for service agreements and Schleuniger service offerings. In the coming Newsletter editions we would like to tie in with this and present you Schleuniger service offerings and the people behind each particular service. From wire sampling service, inside sales and technical support to machine repair, calibration and product training. Our experts are looking forward to presenting their field of expertise and giving you the chance to take a look behind the scenes.